1 Message
Billed for service I don't have
I'm being billed for using Xfinity Mobile even though I never used this service at all. This isn't the first time this has happened, so I requested a cancellation for Xfinity Mobile last month and was told it was canceled. I spoke with a live service agent and they said they canceled it. I spoke with an agent at the store and they said it was canceled. The website said I no longer had an Xfinity Mobile Account and that my bill payment was $0.00. Now they took money out of my bank account with zero paper trail to follow as to why.
Is there anyway I can get them to give me my money back?. How do I get them to delete my credit card information? I thought I was done with this terrible company.
XfinityRaul
Official Employee
•
1.6K Messages
29 days ago
Hello, @user_ifxaml. I'm sorry to hear you continue to get billed for an Xfinity Mobile account you've requested to cancel several times. I would be more than happy to put an end to this and get this account canceled once and for all.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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