billed for services after cancellation

i cancelled services in june of this year but i still got a bill for the month following. naturally, i didn't pay it but now it says i have a late payment fee and i keep getting notices that my services have been disconnected due to nonpayment in august. i haven't had services or lived in this apartment since june, how do i make these charges go away?

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XfinityChristy

Official Employee

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2.4K Messages

16 days ago

user_owx630 Thank you for reaching out to us. I can only imagine how frustrating it must be to continue receiving bills and late payment notices for a service you've already canceled. That is definitely not the experience we want for you, and we are here to help. Please send us a direct message with your full name and the service address for that apartment. Once we have that information, we can take a look at your account and get this straightened out for you.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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XfinityBradM

Official Employee

•

1.1K Messages

8 days ago

Thank you for working with our team to get this billing error corrected! Don't hesitate to visit the forums in the future should you need assistance again, take care!

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Billing

user_owx630

billed for services after cancellation

XfinityChristy

XfinityBradM

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