Billed on cancelled service

Hey there, user_YSF118, thanks for reaching out through Xfinity Forums regarding your disconnection. I know how shocking a bill you were expecting can be as I recently got one from my gym! We would be happy to help you with your final billing statement to ensure that your services were disconnected correctly. You have reached the right place. 

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You’re not a one-off, this forum and many others like it are filled with the exact same story. That’s not just hearsay, either—it happened to me over the summer when I switched internet and phone to Xfinity. They charged me a whopping nearly $200 right off the bat when I wasn’t supposed to be charged anything at all for another month or two. And then, in trying and incompetently failing to reverse the errant charge, they cut off all of my services, I never even had a chance to activate my internet, and it just got worse from there. 

Tried giving them a chance—too many, actually—could never get hold of a person, their chat function is less than useless, constantly drops you from one rep to the next without warning (when it’s not just a straight up bot programmed to tell you it’s not a bot), and everytime I was able to get a hold of someone, to include managers and sup’s, I was bald faced lied to. 

I cancelled before the month was out. Did they ever reverse that charge? Nope. Did they CONTINUE to charge a card they were NEVER AUTHORIZED TO USE and said they had removed from my accounts? Yep (hi, that’s called fraud). Are they still doing it months and months later. YES THEY ARE. 

I had to get my financial institutions to open investigations into this company. The one the CEO says with a straight face is all about the customer. Lies. All of it. And there’s a fraudulent charge that they still haven’t removed and are now sending DEBT COLLECTORS after me. DEBT COLLECTORS.  I don’t play like that. How do they not know they’re about to get hit with *at least* one major class action lawsuit? 

You're traumatizing and stealing from

and defrauding your own customers. That’s a dumb business model, but also it’s really callous and cruel and your company should not be allowed to operate in a nation of laws while blatantly flouting said laws, getting rich stealing from the poor (relative to them), and becoming massively bloated with corrupt dealings and corporate greed.

I have at least 6 viable counts and plenty of standing just from my own nightmare experience with Xfinity. I’d advise those who value their peace of mind and their hard-earned money to stay far away so you won’t have to lawyer up, too.