1 Message
Billed Twice after using "Move to a new address"
I used the website to change my address on Feb 16th. On that day I plugged my router in and the internet worked immediately, so I assumed the transition was seamless. Now, I am seeing a full monthly charge for my new account (new address) and my old account (old address). I should not have be charged twice.
The payment for service at my previous address should have simply transferred to the new address. The service should have moved seamlessly from one location to the other on my move-in date.
Please resolve this issue promptly.
XfinityOrlandoM
Official Employee
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1.7K Messages
1 day ago
@user_uhvpgh
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Thanks for reaching out to us I'm glad we were able to help you resolve your billing concerns on your transfer service https://www.xfinity.com/support/articles/move-services-faqs
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