Billed with no access to my account

I am being charged for cell service for my ipad. I cannot see this in my account. I have spoke to reps on the phone who lie about fixing it.

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XfinityBenjaminM

Official Employee

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2.5K Messages

1 month ago

user_bosxem Hello! Thank you for reaching out. We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_bosxem

Visitor

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3 Messages

24 days ago

Update. it wasnt the ipad, I am being charged 19.38 for no reason. Xfinity cannot tell me why and just tell me that its not happening. I see it on my card every month, but its not associated with my billing account. Xfinity mobile has stolen 29.38 from me monthly since february. totalling 240$

I have made an FCC complaint.

XFinity is stealing my money. another person just hung up on me.

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user_bosxem

Visitor

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3 Messages

woops. 29.38. and another rep hung up on me.

this is awful. Xfinity customer service is the worst.

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24 days ago

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XfinityDilary

Official Employee

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2.7K Messages

Thank you for posting on our Community Forums, user_bosxem. I'm truly sorry to hear about the unauthorized charges. I understand how frustrating that can be. I'm here to help and will do everything I can to support you through this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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24 days ago

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Billing

user_bosxem

Billed with no access to my account

XfinityBenjaminM

user_bosxem

user_bosxem

XfinityDilary

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