Billing after changing plans

On February 4th I changed my Internet+TV plan which lowered my monthly bill. My current billing cycle is for February 6th- March 5th with my automatic payment due to come out on February 23rd. I can see on my account that my bill for March/April will be the new price, however the bill that is due February 23rd is still the old price. I changed my plan on February 4th, and the last bill that I paid at the old price was for services from January 6th- February 5th. So my next bill in February needs to be the new price. When will the upcoming February bill amount change to the new price in my account?

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XfinityRaf

Official Employee

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1.2K Messages

3 days ago

Good afternoon @snt2. It can take up to a full billing cycle to for the change to reflect properly online/on the app. If you would like us to check your account to confirm, please send us a direct message with your full name and address.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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snt2

Visitor

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14 Messages

@XfinityRaf So will my March/April bill be much lower than my new rate to make up for the fact that in February I'm going to have to pay the bill of the old (more expensive) rate?

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3 days ago

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XfinityOrlandoM

Official Employee

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3K Messages

@snt2

Great question if you made changes on February 4th and you see your current billing cycle is for Feb 06, 2026 to Mar 05, 2026, that means your bill actually came out prior to you making the changes. So since you're on auto pay our billing system is going to deduct the current bill you see.

Then when you get your next statement in March, you will see prorates and adjustments for the changes that were made on February 4th,

When you log into the Xfinity app if you go to billing and detailed billing statement, open up that PDF file it'll show you what your actual billing date is.

(edited)

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3 days ago

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Billing

snt2

Billing after changing plans

XfinityRaf

snt2

XfinityOrlandoM

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