Billing and Cancellation

Question

Hi! I’ve been on hold to connect with the billing department for over an hour and can’t stay on the line any longer. I really need to resolve an outstanding bill and cancel my service (I moved to an area without xfinity coverage) before I get charged again. I have tried canceling my service via the live agent multiple times but am always faced to call customer support but am never connected! Please help. Thank you!

XfinityGabriel · Accepted Answer

user_fhnh9y, Hi there! Thanks for reaching out. We would surely miss your business. We can certaily help get this processed for you as quickly as possible. You've come to the right place. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Billing

user_fhnh9y

Billing and Cancellation

XfinityGabriel

user_fhnh9y

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