billing and new bank account

I have a bill which I think is more than expected monthly charge, Also I was charged for a return fee as our checking number changed and I thought the bank was going to notify all our accounts. I called and was told someone would return call but that did not happen. I need to talk to a real person. How can I do that?

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XfinityAlyssaA

Official Employee

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2.2K Messages

2 months ago

Good afternoon @user_45kxn0, and thank you for reaching out on our Community Forums, we appreciate it. Our dedicated corporate team here is compiled of real live agents and we are happy to address your bill concerns as I see that your bill was more than expected. I also apologize that no one has returned your call yet but our team is ready to help resolve your billing concerns today. To get started, we will need to get your account pulled up to review. Can you please send us a Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_45kxn0

billing and new bank account

XfinityAlyssaA

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