Visitor
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1 Message
Billing and Payments
I had my phone number important to Verizon from Xfinity mobile and was told that since my number was imported my account with Xfinity would be cancelled. It has been over two months and I am still getting billed through Xfinity mobile. I have called and cancelled my Xfinity account. How do I get credited back for the months that my Xfinity account should have been cancelled?
XfinityEricB
Official Employee
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3.7K Messages
4 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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