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user_uprrtv
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Thursday, April 10th, 2025 9:54 PM

Billing assistance needed

I’m unable to get a billing issue resolved with the company and I need help. I’ve spent over four hours trying and it’s still not resolved. 

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Updated 

11 days ago

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XfinityAldrik

Official Employee

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2.1K Messages

11 days ago

Thank you for reaching out to us @user_uprrtv! Look no further, you’ve reached the right team of billing experts to help! Could you please tell us more about what’s going on?

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user_uprrtv

2 Messages

11 days ago

Sorry I hit post inadvertently. My automated payment was completed appropriately but Xfinity somehow did not post it and I’ve been charged a late fee. I have all the bank statements and proof but I’m unable to get this straightened out with customer service. I’ve tried several different times. I need to speak with someone who has the authority to help resolve this. I do not intend to pay a late fee for something that was not late. 

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XfinityAldrik

Official Employee

 • 

2.1K Messages

I know I personally wouldn’t want to pay a late fee for a bill that was paid on time @user_uprrtv! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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