3 Messages
Billing changes
I had to call the Xfinity customer support line earlier this month when I was billed nearly double my normal bill ($60->$117). I was helped and was given a new promotional deal and had agreed upon a new lower price and even given faster internet. But now I’m being told Xfinity has no record of this, and was still charged the $117. I had to call again and now downgrade to a lower plan and be on the phone for over an hour. How does xfinity lose record of an agreement they sent me via text link. I deeply regret trusting this company and not taking a screenshot of it as of course the link is no longer valid. If the next bill does not reflect the downgraded price, I will be terminating by plan with them immediately because I’d rather be without internet than deal with Xfinity.
user_abb004
Visitor
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2 Messages
2 months ago
What number did you call? I called and it was automated. No live person.
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XfinityBillie
Official Employee
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3.2K Messages
2 months ago
@user_hn6vcl Hello and thank you for taking the itme to reach out to us here on our Xfinity Forums. I can understand how frustrating it can be to have a bill much higher than your previous bill. I would love the opportunity to take a look at the account and see what is happening with your new plan and the billing. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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