billing: Comcast Wrongfully Sent a Non-Existent $60 Bill to Collections After Service Termination

Hello,

I want to share my extremely frustrating experience with Comcast billing and collections, so other customers can be aware.

• I permanently moved out of the U.S. and requested to terminate my service effective Dec 30, 2024 (request made Dec 27, confirmed by Comcast).

• I had always paid my bills on time — I have bank payment records showing no missed bills.

• On Jan 23, 2025, Comcast still auto-charged me for the next billing cycle, even though my service had ended.

• After multiple chats, Comcast finally admitted the mistake and refunded me $33.88 on Feb 19, 2025, which reflects the correct prorated charge (just one day’s service, Dec 30).

• I disputed the Jan 23 charge with my bank and stopped autopay. At that point, my account should have been clear with a $0 balance.

Despite this, Comcast continued generating invalid bills and even forwarded a non-existent $60 balance to a third-party debt collector (TrueAccord). Now I am receiving harassing collection emails for money I do not owe.

This is unacceptable:

• Comcast confirmed my termination date and issued the prorated refund.

• Comcast has proof I always paid on time.

• Yet Comcast still created a phantom balance and handed it to collections.

This is not only stressful but also unfair to customers who did everything right.

I am posting here both to demand Comcast immediately correct my account and to warn other customers: Comcast may forward erroneous bills to debt collectors, even after you close your account and settle everything.

I kept all termination confirmation email, refund confirmation, and bank payment records.