Visitor
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1 Message
Billing: Deal not applied to upcoming bill
On 9/9/2026 I signed up for a deal with Xfinity. However, the website says they plan to bill me the old price for the period of 9/14/26-10/13/16. Since I signed up for the deal before the service period, I reasonably expect to only be charged the deal price.
EG
Expert
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121.3K Messages
14 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4.4K Messages
14 hours ago
@user_hprqej Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that the concern is that you signed up for a deal on 9/9 and have concerns regarding pricing. If your billing statement generated before the change was made, you would not see the corrected billing until your next billing statement. I'm happy to go over the billing with you to ensure accuracy. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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