1 Message
Billing discrepancies
Finding a way to get any assistance from xfinity is a joke. My bill has continually been going up & up every month. Now I’m being charged twice for Paramont + being charged for MAX being charged for a $20 movie?!?! I never ordered nor has anyone in my household ordered or authorized charges for any of that. I feel that you just throw charges on peoples bills hoping they don’t have the time to spend hours figuring out all your charges. My bill for April is over $40 more than it should be and I am NOT paying the bill until it is corrected.
XfinityMarcos
Official Employee
•
2.3K Messages
14 days ago
Hello user_q3xmsl, thank you for checking out our community here on the Forum and for describing your billing concerns. I'm a huge movie lover, but if there were charges that I didn't authorize, I'd be reaching out as well. Let's work on this together and figure out what's going on. I'll need to find your account and research these charges/subscriptions. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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