1 Message
Billing Discrepancy
Can someone provide corporates email or the executive office my next step is BBB. I have communicated with several reps yesterday alone 10 hours online and each one continued to disconnect and accepted to adjust off cable charges from June going forward, restore service, and place me on a payment plan but it has not happened. I cannot speak with a live rep and I have been having this discrepancy and been told it's resolved since June. Thank you. To date services are not restored and my bill is not accurate. There are also transcripts available supporting my claim.
XfinityJosephA
Official Employee
•
1.4K Messages
1 month ago
We can always help you with your bill here. We just need to work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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