Billing Discrepency

Two months ago I changed plans. I was told the new plan would be $60 a month. I am currently being charged $70 per month. I saved the chat transcript because I was worried this would happen. I tried calling support but they were less than helpful. Curious if there's any other way to escalate this. If not I may look into switching providers.

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XfinityJeniece

Official Employee

•

4.4K Messages

8 days ago

Hey there, @user_fxipm8, thanks for reaching out through Xfinity Forums regarding your billing details. I would be happy to take a look at your account to ensure you are being billed correctly. If you can, please send us a direct message with your full name and your full address.

How to Send Us a Direct Message:

Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

0

Billing

user_fxipm8

Billing Discrepency

XfinityJeniece

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