Billing Dispute – Recurring $15 Unreturned Equipment Charges Since April 2026

I need assistance resolving recurring unreturned-equipment charges of $15 per month that I have paid since April 2026.

I am still an active Xfinity internet customer using a replacement modem, but the previous modem was misplaced during our move.

I am requesting a review of the charges already paid, a reasonable one-time resolution for the missing equipment, and permanent removal of the recurring charge.

Due to a disability that makes telephone communication difficult, I am requesting that this matter be handled entirely through written communication.

I have experienced significant difficulties resolving previous billing problems and would appreciate assistance without being required to make another phone call.

Please advise how this can be resolved in writing.

Responses

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Selected Oldest First

XfinityMarcus

Official Employee

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2.5K Messages

11 hours ago

user_rb71ly thank you for using the Xfinity Community Forums page to reach out today. I understand that you need assistance addressing a charge on your account related to equipment. Let's review it together.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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Billing

user_rb71ly

Billing Dispute – Recurring $15 Unreturned Equipment Charges Since April 2026

XfinityMarcus

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