user_v3h9hr Thanks for reaching out about your bill pay, and service concern. I would be happy to help in any way I can. When you say the pay my bill link gets an error, is that through an email we sent you, through the app, or through our website? Have you also tried our automated system to see if it can take the payment by calling the 1 800 Xfinity number?
I've tried from the app, the website, the xfinity chat box. every time I goto set up payment arrangement it just says error then takes me back to main page
Let me see if there is any issues on the backend preventing the payment.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEricB
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