Visitor
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2 Messages
Billing Error: Device and Military Discounts Not Applied as Promised
Dear Xfinity Customer Support,
I purchased two Apple iPhone 16 Pro Max 256 GB devices at the Xfinity Store located at 1160 Temple Ave, Colonial Heights, VA 23834. At the time of purchase, the sales representative informed me that I would receive a $16.66 monthly discount on each device.
However, after reviewing my billing statement, I noticed that the discount is being applied to only one of the devices instead of both. Since my payment plan is for 24 months, this discrepancy will result in a significant overcharge.
In addition, as an active-duty military member, I was informed that I would receive a $40 discount on the lines for two years. Unfortunately, the Xfinity app currently shows that this benefit is being applied for only one year instead of the two years I was promised.
I kindly request that you review my account, apply the promotional discounts as originally promised (both device discounts and the two-year military line benefit), and correct the billing moving forward. Please also adjust the past billing to reflect the correct discounts.
Thank you for your prompt attention to this matter. I look forward to your resolution.
Sincerely,
<Edited: "Personal Information">
XfinityMatthew
Official Employee
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965 Messages
1 month ago
Hello RafaelCM , Thanks for posting here on Forums. We can certainly check into the mobile billing for you on the 2nd device payment plan and the $40/mo off for two years. For the 2nd one it sounds like you received our free line for a year option which any new mobile customer can get this month. The 2-year military deal requires you to redeem it at Xfinity.com/military after filling out the necessary documents then we add the promo. Did you fill out the info on that site?
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