1 Message
Billing error, I was charged for something I was told by an agent I would NOT be charged for, cannot reach live person
I was chatting with an agent and they told me I would NOT be charged for a technician to come to my apartment to find my cable outlet. But my next bill has a $100 technician charge on there. I have a screenshot of the conversation between the agent and I, and she said the technician will come help me with my issue at no cost. I can't get anyone on the phone to resolve this. This is so upsetting, I'm about to go into a store and cancel my services. Someone please assist.
Accepted Solution
XfinityDilary
Official Employee
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2.1K Messages
30 days ago
Thanks for allowing us to help with your installation charge, user_gzzh5g. I am glad we were able to help waive the charge for you. If you need anything else, feel free to create a new public submission. Have a great rest of your day.
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XfinityEricB
Official Employee
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2.1K Messages
1 month ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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