2 Messages
Billing Error
Made minor changes to my account in late January, which should have lowered my monthly charges by about $15. Instead, current bill was INCREASED BY $480. Have spent many hours trying to get the error corrected. Made at least 5 phone calls, even went to a local store. No one seems to follow up. I’ve been a Comcast/Xfinity customer for over 30 years. This is ridiculous. Who’s responsible?
XfinityRay
Official Employee
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2.7K Messages
16 days ago
HI there, user_ampv8o! Thank you for your business all these years! We want every concern to be handled the first time you reach out and apologize this is still not answered. You are at the right place for assistance with your billing. We would be happy to look into this and find out why you are seeing the higher charges.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ampv8o
2 Messages
9 days ago
Update: The billing error was corrected. However, the Xfinity Home alarm system was downgraded from the Pro Protection Package to self-monitoring without my approval. Attempting to get it reactivated, I was given erroneous information. It turns out that a technician has to reactivate it from my home, generating a $60 installation charge. Appointment is scheduled next week. Since my initial call in January, I’ve spent at least 12 hours trying to get all of this resolved.
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