Visitor
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1 Message
Billing error
I was so very pleased with the assistance we received here regarding our account after a move. Until we received the first bill. We were charged for a month’s worth of cable service at our old address, 1 month after we moved! How do we resolve this?
XfinityJosephA
Official Employee
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2K Messages
2 months ago
Hello, @user_f096dr it is normal to see a balance transfer from the previous account to the new account after you move your service. Do you see a separate bill for services at the previous address? Or do you have a balance transfer on your billing statement?
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