Visitor
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1 Message
Billing Error
Hello,
I moved states and had to transfer service. When I transferred service, I was required to set up a new account since it was in a different state. I was charged an early termination fee on the account number [Edited: "Personal Information"]. The fee was waived because as people can see, I set up another account and I’m receiving service at my new address in Bothell Washington. However, when they waived the early termination fee, they did not waive the taxes associated with that fee, and I received a bill for the taxes. I need that to also be waived because there should be no reason that I pay taxes on a bill that I did not have to pay.
XfinityJamesC
Official Employee
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2.5K Messages
15 days ago
Greetings, @user_iabeph! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
When any taxable fees are reversed on an account, the taxes will also be reversed, but it can take an additional 24-48 hours for our billing system to process the adjustment. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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