Billing Error

I recently had a chat session asking your support people why they were offering the same service I have, to new customers for $30/mo less.

As I expected, the person I was chatting with told me I was not eligible for that rate.

They said that they could give me 2GB service to replace my existing 1GB service. They said that they could keep my price the same at $85/mo. and I would retain my 5 year price guarantee. 

I wasn’t sure if any of my devices could benefit from anything beyond 1GB speed but what the heck.

I didn’t see any difference in any of my speeds.

Today I received my bill and it was $10 higher than my old bill and what I was promised. I have a screen shot of that portion of our chat.

i need the bill corrected to the promised $85/mo. If you need to set me back to 1GB so be it.

Look at the chat history and you should see this conversation.

I would like a prompt reply and resolution.