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user_vs29q
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Visitor

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2 Messages

Thursday, January 29th, 2026 5:27 PM

Billing Errors

[Edited: "Personal Information"]

I am reporting the billing errors made by Xfinity billing  office.  I have been comcast customer for over 50 years. In 2024 I subscribed for Netflix streaming service directly. ie. I was paying Netflix monthly charges dierctly. However, from the Xfinity billing Office, I have been charged $24.99 monthly fee by Xfinity for the service that was not provided by Xfinity. ( I was directed by Xfinity staff at the store to apply directly to Netflix.). Charged me$24.99  from February 16, 2025 thru January15,2026. This is a serious error( ?). I am entitled for the refund. I am urging to a prson responsible for billing account must investigate the my complaint and arrange to refund me the fee I have paid. 

 Thanking Xfiniti in advance for resolving the issue.

 Regards,

[Edited: "Personal Information"]

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XfinityAmandaB

Official Employee

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2.9K Messages

4 days ago

 

@user_vs29q Thank you for letting us know you are having issues with Netflix. We would be more than happy to help look into the billing for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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XfinityJon

Official Employee

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1K Messages

Good afternoon user_vs29q

 

We are more than happy to look into this for you. We want to ensure no private information is shared in a public space for the safety of our customers.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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user_vs29q

Visitor

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2 Messages

3 days ago

Thanks for the response. I did not ask question. I complaint about Xfinity over charging for streaming. Streaming was by Netflix. You state that I am having issue with Netflix. I do not have issue with Netflix. I have issue with the the Xfinity. Please read the my correspondance where I have very clearly stated what the issue is. I was a subscriber to Netflix and was paying Netflix directly. Although, Xfinity was charging me every month for almost a year. Xfinity book keeping would show all the monthly charges.

If necessary, I can provide monthly statements from the Xfinity. As well as my Credit card statements that shows I have been paying Netflix directly.

Case Investigator should check the billing records , that shows the monthly charges.

My name: [Edited: "Personal Information"]  Xfinity Account Number: [Edited: "Personal Information"].

My phone No.: [Edited: "Personal Information"]. I had providedthis information in first correspondance too.

I am hoping, Xfinity resolve the issue promptly with the refund of billing amount that was not applicable to me.

[Edited: "Personal Information"]

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XfinityJorge

Official Employee

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2.7K Messages

3 days ago

Thank you so much for the response, and please make sure to send us a DM with that private information. We try to keep your information secure on this platform, and we are looking forward to hearing from you.

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XfinityFrank

Official Employee

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2K Messages

3 days ago

@user_vs29q, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address, so we can assist with this issue. Thanks.

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