1 Message
Billing for Internet Service
I agree with a lot of the posts in this community forum. I have been fighting with keeping my bill at the rate agreed to because your company keeps increasing the amount every couple months. I then have to call back and as so many have said it takes forever to get a human on the phone. When they do, they lie to you about fixing the issue. I was supposed to get a credit because Xfinity arbitrarily increased my monthly fee even though 4-5 months ago I was supposed to get into a new contract for a year...it only lasted 4-5 months, then the increase came back. I was supposed to get a credit, but that has not shown up and the agreed upon monthly fee has now ONCE AGAIN increased. I will find a way to file a complaint with governmental agencies so that these deceptive practices and stealing money stops. This company should be banned from operating in this state. [Edited: "Solicitation"] I will be moving to this service because I am fed up with this company.
EG
Expert
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107.1K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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