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SpPJ20
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Rousing Reactor

Contributor

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149 Messages

Thursday, February 20th, 2025 8:41 PM

billing help, 34+ years, same address, ready to leave

I tried calling 1800 xfinity, after 10+ minutes, the ai finally hung up on me, refuses to let me talk to a human.  Why would I call? Last November 2024, my bill was $244, Jan 2025 and thereafter it is over $300.  I simply can not pay that much. Options: T mobile has a nice package, many more premium services (that I actually don't care about), locked in for 2 years, $245 including taxes, no install fee. AT&T fiber has nice packages as well, especially since my 3 phones are through them. (no, my phone bill has not gone up in over 6 years, I'm not switching)  Now that I don't have a locked contract with xfinity (as they have expired), what are my best options? I'm not interacting with a mickey mouse chat bot, if I have to go to a store to talk to someone, I will have my equipment in hand, and will be my last conversation.  grrrr how they treat the people who built them.

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2 months ago

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SpPJ20

Contributor

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149 Messages

2 months ago

Just an update, DM worked (although took 4+ hours of messaging, seems xfinity has a rather small staff of customer service help.).  Did get me into a plan saving a bit, but for my very light use I still feel it is much too high. I have to get 1G plan, and my pc probably max can do 200mb. Considering Comcast NET profit for 2024 was 16B, really disappointed in customer relations. I'll use my next 24 months to educate myself on options. I do want to thank the xfinity staff, it's not your fault.

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XfinityJorge

Official Employee

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2.1K Messages

2 months ago

 

Hello there! Thank you so much for using our Forums and our team is here happy to work with you to find the best deal available. We are sorry that you have not had the best experience and our team is here to make this right today. To get started can you send us a DM with your name and address? 

 

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Again

Expert

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31.4K Messages

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

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XfinityJustinC

Official Employee

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1.1K Messages

2 months ago

@SpPJ20 thank you for sending the direct message with the requested information, I'll follow up with you there to continue with the promotion review. 

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