Visitor
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1 Message
billing help
Have talked to you people many times. You are billing me for equipment I returned. I was told at least 2x this would be taken care of. Obviously not.
No way to talk to a human anymore with your company?????? Would like this taken care of
James [Edited: "Personal Information"]
XfinityArmand
Official Employee
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2.1K Messages
10 hours ago
Thank you so much for taking the time to reach out to Xfinity Support @user_hgkgcf. We are so glad to hear from you and are happy to help with your billing concerns today. No worries! You have reached out to the right team to help get things ironed out. So that we can get started, please feel free to shoot us a private message with your details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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