2 Messages
Billing Increase???
Hey there
Looks like my bill is going up a whopping 54% this month. What gives? I can't afford to stick around at this price point. Can anyone assist?
2 Messages
Hey there
Looks like my bill is going up a whopping 54% this month. What gives? I can't afford to stick around at this price point. Can anyone assist?
XfinityJohnG
Official Employee
•
1.2K Messages
1 month ago
Thank you for reaching out to us here @user_js7q3a. That is definitely an increase, and we can definitely look at all of the options we have available out there for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0