Visitor
•
1 Message
billing increase
Hi,
My internet plan is about to increase in price. I want to see if there are any promotions that I qualify for. The increase is too much, so I may have to cancel. Can someone help me?
Thanks!
Visitor
•
1 Message
Hi,
My internet plan is about to increase in price. I want to see if there are any promotions that I qualify for. The increase is too much, so I may have to cancel. Can someone help me?
Thanks!
XfinityEricB
Official Employee
•
2.6K Messages
3 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In"
If necessary Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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