Billing increased

I just noticed that my monthly internet bill increased from $30.94 to $70.94 this month. Could you confirm whether this increase is because my previous promotional pricing expired?

I really can’t afford to pay $70.94 per month for internet. Could you please check if there are any promotions or discounts available for my account and, if possible, apply the new rate to my current bill as well? My automatic payment isn’t scheduled until September 8.

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XfinityMelinda

Official Employee

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431 Messages

2 months ago

Hi @user_yhtggx, thank you for posting on our Xfinity Forum Community platform! We understand how concerning it can be to see a sudden increase on your bill. We’re happy to help you look into what may have changed.

Have you checked your bill online through Xfinity.com? Or, have you accessed our Xfinity App to view your upcoming charges?

Common reasons for a bill increase can include promotional discounts ending, changes to your plan or services, added equipment, or onetime charges after a move or account update.

Our helpful article walks through how to read your bill and understand the charges you’re seeing:
https://www.xfinity.com/support/articles/pay-comcast-bill-online

And, to see what promotions are available to your service address, please review https://www.xfinity.com/lp/ppc/upgrade-xfinity-internet-service

Once you’ve had a chance to review it, let us know if you need further help!

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user_y9mgni

Visitor

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1 Message

I would like someone to explain increase

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8 days ago

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XfinityJorge

Official Employee

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3.4K Messages

user_y9mgni Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I see you have some concerns about your bill and we are here to help. Please send us a DM with your name and address to get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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