Visitor
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1 Message
Billing increased
My normal bill is 50.93. My newest bill is 100.93. A 100% increase. I need to know why this occurred or is there some error?
Visitor
•
1 Message
My normal bill is 50.93. My newest bill is 100.93. A 100% increase. I need to know why this occurred or is there some error?
XfinityJeffB
Official Employee
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659 Messages
1 hour ago
Hello user_4m66tb, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy top take a look . To do that, I will need to get some account information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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