Billing is not right.

user_ytjlvq I completely understand how frustrating it is to see a charge for something you’ve already taken the time to cancel. It definitely sounds like there’s a timing gap between when you made that change on January 9th and when this latest statement was generated, but I’d be happy to clear that up for you!

I’ll take a look at the account right now to make sure the cancellation went through correctly and confirm exactly what your corrected balance should be. I want to ensure you aren't paying a penny for a service you don't have. To get started, could you send me a direct message with your full name and address? 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it