1 Message
Billing Issue: Xfinity Mobile Unlimited Promotion Not Applied as Promised
On February 22nd, I visited my local store to get the internet + mobile bundle and was promised a free unlimited line for 1 year. I also received an email confirmation stating, "You will receive a free line of Xfinity Mobile Unlimited for 12 months if you sign up for Xfinity Mobile and activate a new Unlimited line within 90 days of this order," which I did.
However, I’m seeing full charges on both my internet and mobile bills. Please correct the billing issue and resolve this issue as soon as possible.
XfinityThomasB
Official Employee
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1.8K Messages
22 days ago
user_8wmdn0
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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