1 Message
Billing issue
I spoke with a customer service rep a couple of months back and my bill was supposed to go down to $95 a month. And I'm still at 125.
1 Message
I spoke with a customer service rep a couple of months back and my bill was supposed to go down to $95 a month. And I'm still at 125.
XfinityBillie
Official Employee
•
2.8K Messages
1 month ago
@user_3cgwcu We appreciate your time in reaching out to us here on our Xfinity Forums. This definitely isn't the experience we want for our valued customers and I would love the opportunity to look into your billing. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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