Billing Issue

Hello,

I'm having an issue where my discounts are not showing up on my bill I believe I have a $10/month discount for enrollment in autopay and paperless billing. I also have a $20/month loyalty discount. Can you assist me?

Thanks!

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XfinityChelseaB

Official Employee

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2K Messages

27 days ago

Hello @user_joeco, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Did you just add the autopay and ecobill recently or has it already been 30 days since signing up? Was the loyalty discount once there and now it is no longer there or you were just promised it and it is not showing up?

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user_joeco

Visitor

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9 Messages

No. I've enrolled in autopay and paperless billing for a long time. I was promised the loyalty discount on July 16th through an email. It was only applied by chatting with an agent last month They assured me it would continue to be applied. It is not.

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27 days ago

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XfinityChelseaB

Official Employee

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2K Messages

@user_joeco, Thank you for that update, I appreciate it! We did receive your DM and will continue to help you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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27 days ago

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user_joeco

Visitor

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9 Messages

Got it. Thanks so much for your time and assistance!

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27 days ago

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user_joeco

Visitor

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9 Messages

27 days ago

I do not seem to be receiving a response through the DM conversation. Can you/support continue to assist me there? Thank you!

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Again

Expert

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32.7K Messages

@user_joeco

Just an FYI:

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.

Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.

Also, please do not create multiple threads regarding the same issue. Always stick with one thread.

If you were indeed discussing your issue with @XfinityChelseaB it may have been that her shift has/had ended; I know that she is not working as of my post here. You might want to go back to the DM and inquire if someone can continue to help you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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26 days ago

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user_joeco

Visitor

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9 Messages

@Again Thanks so much for the feedback and I apologize for the multiple posts. Making a post was kinda of a buggy process (especially when trying to apply a tag) and I had trouble knowing if my post was going through.

I did make contact with Xfinity Support staff through DM and was able to set up a time to speak with another Xfinity associate who will be addressing my issue later this week.

Once again, sorry for not following community guidelines and I appreciate your assistance.

Have a great night!

(edited)

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26 days ago

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Billing

user_joeco

Billing Issue

XfinityChelseaB

user_joeco

XfinityChelseaB

user_joeco

user_joeco

Again

user_joeco

New to the Community?