Billing issue

Before switching my cell phone service from Verizon to Xfinity Mobile, I asked an Xfinity representative (via Xfinity's official chat/text support) whether I would still be responsible for the remaining device balance owed to Verizon on my phones. I stated explicitly that if I would owe Verizon anything, I would not proceed with the switch.

The representative repeatedly avoided answering directly, at one point falsely claiming that no payment was required because the phones were "already unlocked" (unlocking a phone and an outstanding device balance are unrelated issues). I told the representative twice not to proceed until my question was answered. I then asked directly: "So Verizon will not bill me for the remainder of the phone balances (ever), and you can confirm this?" The representative replied: "Yes."

Relying on this explicit written confirmation, I proceeded with the switch (Xfinity order #3721670293638361671). I have saved screenshots of this entire conversation with timestamps.

I am now being billed $1,803.19 by Verizon for the remaining device balance on my phones — directly contradicting what I was told in writing before I switched.

I am requesting that Xfinity Mobile either:
1. Confirm and apply a switcher promotion/bill-credit program that reimburses this balance, with clear instructions for submitting my final Verizon bill, or
2. Issue a bill credit or direct payment covering the full $1,803.19 Verizon balance, consistent with the explicit assurance I was given before switching.

I have documentation of this exchange and am prepared to escalate to the FCC if this is not resolved.

Desired resolution: Refund/credit of $1,803.19, or written confirmation of a program that reimburses this amount.