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user_sx3mfb
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Originator

7 Messages

Tuesday, March 4th, 2025 12:02 PM

Billing issues. Stolen device

Ordered smartwatch. Didnt receive it, but now im being charged for it. Agent didnt help me at all. Never switch to this joke company

Question

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Updated 

1 month ago

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user_sx3mfb

7 Messages

2 months ago

Ive been on 2 separate customer service phone calls and your agents are useless. I recorded both of those phone calls and will be looking for more people who got [Edited: "Language"] by your company and will be taking legal action

(edited)

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XfinityAirelle

Official Employee

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2.5K Messages

2 months ago

user_sx3mfb

Oh no, that sounds incredibly frustrating! If you were charged for a smartwatch that you never received, we definitely want to make sure this gets resolved for you. Have you had a chance to check the tracking details to see if it was marked as delivered? If not, we may need to look into a lost or stolen device claim. If it was never shipped, that's another issue entirely.
 
We know how important it is to get real help when you reach out, and we're sorry if that wasn’t your experience. We’d love another chance to make this right.

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there

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user_sx3mfb

7 Messages

Send me a direct message to start conversation and ill let you know about all of the info

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1 month ago

0

XfinityThomasB

Official Employee

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1.8K Messages

user_sx3mfb happy to help get this investigated started, but we do not initiate direct messages. To move forward with process if you can please send our team a direct message with your full name and full address. Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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