Visitor
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2 Messages
Billing issues
I called customer service yesterday to have a $12 charge for Paramount that I had canceled removed. I got nothing but the runaround. I was offered a new plan for almost 2x my regular monthly amount. When I said no, she continued to offer plans that I did not want, finally she agreed to my demands, I thought, instead she added more charges that I did not see when she asked that I agree. I called the response team. She agreed to fix my plan only if I signed a new contract. I refused. She refused to fix my plan if I did not. I asked to speak to a subervisor she refused. I said that I was going to cancel Xfinity completely. She said I had to wait 1 month to do so. I have been with Xfinity for over 31 years. Today I got 2 new orders for different amounts that had added charges I did not authorize. I cannot believe you treat customers like this. I want this fixed.. I see that you do not want my business. I am disgusted!
XfinityMarcos
Official Employee
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2.3K Messages
2 months ago
Hello tlou4835M, thank you for making us part of your home the last 31+ years, and for sharing your time to get your account in line with your needs. I get how this would be frustrating, but I promise I'll do all I can to help. To be fully transparent, if you were previously subscribed to grandfathered services, I won't be able to add those back. But I can review your account and make sure you're subscribed for services you use and enjoy. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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