Visitor
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1 Message
Billing issues
I have a credit. I changed services on May 2nd, and the new bill was issued, which still covers the old services. Yet, balance shows a credit. And it'll be a much bigger credit if the May 3rd bill is paid.
I've yet to get a satisfactory answer from the chat-bot and I can't find a way to DM anyone in customer service to get this straightened out.
So, if someone could get me a **working** link to send a DM, I'd appreciate it.
XfinityChelseaB
Official Employee
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1.7K Messages
4 hours ago
Hello @user_0clhbj, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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