Visitor
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1 Message
Billing issues
Comcast support is horrible. I had to move due to a home fire. To make a long story short Comcast created multiple accounts due to that. When I moved back into my home I asked them if they could deactivate the account so I wouldn't have multiple accounts listed under my name. They told me that everything was deactivated and that I would not have a problem. Fast forward today, Ive had to call comcast everyday because the payment was being made to the wrong account. They are auto payments mind you. I called, the first rep told me that the routing number was incorrect. I told her this is the same account I make my phone and internet payments from, which the phone payments are still coming out of that account with no problem. I gave her the confirmation number and wase told it was a comcast issue, they would restore my services and everything should be ok. The next morning I woke up to my services being cut off again. I called, the rep said so this wont happen again lets just change the payment method. Again they just took my mobile payment out the same account with no issues. I changed the payment method and she said we will just take the payment on the 21st. I asked her will I have this problem again in morning. She said no. Mind you because I have multiple accounts I asked her which account I should make the payment too. She told me and it was done. I wake up the next morning, the services are off again. I called, the rep told me the payment was made to the wrong account. I said this is the account you guys told me to make the payment to. He said I have a created a ticket to move the funds to the right account. This is not your issue this is a comcast issue. I gave him the conformation of payment, he gave me the ticket number and told me that my services would not be affected again. I wake up my internet is off again. I called and asked to speak to a supervisor, the supervisor told me I shouldn't have made the payment to the wrong account! What! I said you are supposed to be a supervisor. She said the ticket takes 7-14 business days to process is there anything else I can help you with. I asked if it was someone over her she said have a nice day and hung up. I am still on hold with them to speak to someone else. I will be switching my phones and internet soon. I also have business comcast and will be looking for another carrier.
XfinityAdrienne
Official Employee
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1.6K Messages
18 days ago
Good Morning, @user_te3tab! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly not the experience we want for our customers to have at all with the payments on different accounts. I would be happy to look into the details, and ensure that issue is resolve.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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