billing issues-price increase

For one y'all really need to do a better job of notifying customers when their promo is ending. Every single time it comes up it's such a hassle and a headache speaking with your overseas reps who lets face it .. are absolutely no help at all. I get the run around every single time until I threaten to cancel and they magically find me a better deal.

On to the issue. My bill jumped up to $79 which I cannot afford. I'm currently unemployed and can barely pay my bills. Called customer service. After 20 some minutes of talking in circles. They found a $40 promo which is great. However the bill already went through and my account is saying I owe $79. The rep only wanted to try and upsell me on free cellphone service for a year and then something about paying $90 and after that my bill would go down to the $40. I'm so incredibly sick and tired of dealing with the chat bots, the AI and the overseas reps.

I just want to pay $40 a month and be done with this [Edited: "Personal Information"] for the next 5 years.

Help a broke lady out please.

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XfinityDilary

Official Employee

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3.9K Messages

1 hour ago

user_kp20e7. I’m sorry this has been such a frustrating experience, especially when you’re trying to manage expenses and were surprised by the increase to $79. I can understand why you’d want some clarity after being offered the $40 monthly rate. Let’s take a closer look at the account, the current $79 balance, and the new promotion so we can clarify exactly what you’re being charged and what to expect going forward. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Billing

user_kp20e7

billing issues-price increase

XfinityDilary

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