user_nvfnyf, Hi there! Thanks for taking the time to reach out. You've come to the right team of experts to help with billing issues such as this over social media. May we ask why you want to change your account number? One option is we can simply cancel your existing account and set you up with a new account for a new account number.
user_yewqsn Hello, I am very sorry that no one has addressed your concern. My first recommendation is creating a post with your initial concern so our team and community members can assist you. That being said, when changing the payment method on the account, that is something that can easily be done online here is a link that provides detailed steps on how to do so https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments. Please let us know if you have any question regarding your concern.
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XfinityGabriel
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