Billing mistake and unable to reach any support

Hello and welcome to Comcast @user_f76g06. Thank you so much for reaching out to us here on our Community Forum's page. I am sorry to hear about your recent billing experience. You are in the right place and we are happy to assist you today. Can you please tell us more details on the credit?

My insurance paid $30.50 on May 2nd but Xfinity never applied it to my account. After contacting support a dozen times and hours dealing with the unknowledgeable, rude staff they said they were providing a courtesy credit for the remaining $14.50 so nothing would be due until June 22nd. But they are still trying to take this entire $45 out of my bank account (which is locked to prevent payment)