Visitor
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1 Message
Billing not correct
My bill is not correct. Called a few months ago and was able to get the monthly amount down to $44.26. That's is what I paid last month. Now my new bill is back up to $60.36. Why is that?
Visitor
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1 Message
My bill is not correct. Called a few months ago and was able to get the monthly amount down to $44.26. That's is what I paid last month. Now my new bill is back up to $60.36. Why is that?
XfinityJoe
Official Employee
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1K Messages
5 months ago
Good morning @user_2yy82c we would be happy to go over your bill with you and answer any questions you may have. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_p79jv9
Visitor
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1 Message
3 months ago
I sent back the new voice control WIFI box because it is not what I want. It was never installed successfully and the support was not good. I also didn’t want the voice control thing.
Please remove this from last month’s bill.
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