Billing page can't be viewed

The billing page cannot be viewed on the website I was able to get around to payment but I can not view the actual bill or any upcoming changes. Considering you have been hiding information previously I am not convinced this is an accident. After all you previously hid the PDFs in the comcast e-mail that you charge us for using. Hitting refresh in any form does nothing.

And I can't even upload an image of what I see which just makes it more likely this is deliberate.

Responses

XfinityBillie

Official Employee

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3.2K Messages

7 months ago

@ryuserpentine Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand wanting to make sure you are fully reviewing the bill, I do it every month myself to ensure accuracy.

It sounds like you are logging in with our website and are unable to get the bill to load. Have you tried an incognito window? What browser are you using? Have you tried a different browser as well? Are you able to attempt to access your bill via the Xfinity app?

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ryuserpentine

Contributor

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27 Messages

7 months ago

I have tried a different browser and in incognito mode. I don't have the app because according to your own information I would have to pay an extra service fee to use it. Again I was able to get to the payment page, but as soon as I hit pay the service page didn't load so I have no idea if it went through.

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XfinityBillie

Official Employee

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3.2K Messages

@ryuserpentine There is absolutely no charge to use the Xfinity app. I'm curious where you saw something that indicated it would need to be paid for as an extra service fee. It is one of the best ways to manage all of your self-service options with ease. Can you share where that information came from? I would recommend downloading the app and trying that to access your billing information.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

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ryuserpentine

Contributor

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27 Messages

7 months ago

From your own faqs. Maybe it got updated at some point but in the past it definitely said there was a service fee to use the app. So no I'm not going to use the app just because you purposely broke the website. And I have no doubt this is deliberate because only the billing part is affected

(edited)

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XfinityEva

Official Employee

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1.6K Messages

I would recommend checking for a confirmation email for your payment to avid a double payment. If you would like to make sure that went through we can also check for you, just send us a direct message with your full name and the service address to get started.

There's also other ways to pay, other than online and the app. Sharing with you here if you would like to check them out: https://www.xfinity.com/support/articles/pay-your-bill-echat

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 months ago

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ryuserpentine

Contributor

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27 Messages

7 months ago

I managed to verify that the payment did go through. Those other options are not actually options for me and it still doesn't address the actual issue of it being impossible to see any changes that may be coming up. Of course if you just did what everyone wants you to do and sent a completely itemized list to our preferred contact methods including itemizing exactly what is in the sports and region fees this would be less of an issue. There is a reason multiple states are suing you

7

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XfinityAdrienne

Official Employee

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1.2K Messages

I completely understand the frustrations, and we would be happy to troubleshoot with you further

ryuserpentine to ensure you have access to all the billing functions on the site. Can you please send us a DM to get started?

Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "
Direct Message icon”
(upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

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ryuserpentine

Contributor

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27 Messages

oh hey look at that, bill went up and page still can't be viewed. and that doesn't even get into the fact that your website is clearly set up to make it impossible to pay through the page since the payments page does not actually appear to exist. Of course if you just did what you are required to do and send me the pdf that contains the bill changes i would at least have information. but you refuse to do that because you are hiding the information. that is the only reason you wouldn't be able to e-mail the information. Do not tell me to use the app or xfinIty e-mail because once again THEY DO NOT WORK!

3 months ago

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XfinityOrlandoM

Official Employee

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1.9K Messages

@ryuserpentine

Thanks for reaching out to us as a customer myself I'm always concerned when my bill goes up or if I have increases to my services. This link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill has great information on how you can review your last 12 months of billing statements to see what has changed on your services to cause an increase. This link https://xfinity.com/billchanges also has great information on the changes that come yearly with our services.

Depending on your services you maybe able to use our self service option https://www.xfinity.com/lp/ppc/upgrade-xfinity-internet-service to look for new promotions make changes or even upgrades to your services.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

0

ryuserpentine

Contributor

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27 Messages

@XfinityOrlandoM so if you actually read this thread you would see that this DOES NOT WORK and that is the ENTIRE ISSUE

3 months ago

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XfinityOrlandoM

Official Employee

•

1.9K Messages

@ryuserpentine

I do apologize for any inconvenience, go ahead and send me a direct message including your name and complete address and I'll be able to assist you further with your billing concerns.

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your Message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

0

ryuserpentine

Contributor

•

27 Messages

2 months ago

extremely scummy to refuse to send the alerts to the e-mail when i requested it and forcing me to have to log in to this account twice to get any notification

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ryuserpentine

Billing page can't be viewed

XfinityBillie

ryuserpentine

XfinityBillie

ryuserpentine

XfinityEva

ryuserpentine

XfinityAdrienne

ryuserpentine

XfinityOrlandoM

ryuserpentine

XfinityOrlandoM

ryuserpentine

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