Billing payment error

I can't pay my internet bill. For the last 3 days, whether on the app or the website, it keeps telling me, "ERROR! Sorry, this isn't working right now". I've uninstalled and reinstalled the app, but the issue persists

Responses

XfinityDemitrius

Official Employee

•

1.3K Messages

28 days ago

Hey @PK_472936, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account and billing. I would be more than happy to offer my assistance looking into this further for you.

Are you using the primary Xfinity ID associated with the account? Have you also attempted to clear the cache/cookies within the web browser you are using?

Could you please also provide some further information such as how far in the payment process you get such as selecting payment method and receiving an error when submitting/processing the payment? Any additional information would be greatly appreciated to troubleshoot further.

We do also provide more payment options such as by calling 1-800-XFINITY or visiting a local Xfinity Store.

2

0

PK_472936

New Poster

•

8 Messages

I can click make a payment, then it just errors. I cleared cookies and cache, yet it still happens. Can't even choose the payment method or day

Like

Reply

27 days ago

0

XfinityDemitrius

Official Employee

•

1.3K Messages

Thanks for the update @PK_472936. With the web browser and payment issue, could you please visit our official Xfinity web portal at https://payments.xfinity.com/new.

When visiting the payments web portal, please first open a private or incognito window. You can find steps on how to do so by visiting our 'Open private or incognito windows in your web browser' support page. This will disable certain browser features and functions to see if that helps process your payment.

If you have a saved payment method that you are using, could you please remove the payment method and create a new one-time payment and manually input the payment information to see if payment is able to be successfully processed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

27 days ago

0

Billing

PK_472936

Billing payment error

Was this helpful?

XfinityDemitrius

PK_472936

XfinityDemitrius

New to the Community?