2 Messages
Billing problem
For over 10 years you have been charging for a tv adapter we do not have. The tech was to remove the line item when he took the unit. I just recently noticed it is still on our bill. I would like credit not just for the month, but back credit ss well fir your team error.
XfinityJustinC
Official Employee
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1.1K Messages
9 days ago
Hello, @user_0xpfp4 thank you for taking time out of your day to create a post. You've contacted the right place for assistance, and I would definitely like to help with the equipment charge concern. I did want to help get the proper expectations set up that typically the time frame of disputing a charge is 120 days, and outlined on your Xfinity statement. I noticed you had mentioned the charge has been ongoing for longer than the typical time frame.
Since I will need to gather some information to locate your account, and we don't want that in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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EG
Expert
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109.5K Messages
9 days ago
Concern moved here to the Billing help section.
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