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user_88cdc5
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Visitor

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14 Messages

Wednesday, August 27th, 2025

Billing Problem

I’m currently having a billing issue and my bill is higher than normal. I’m not understanding why the bill is so high when I only have internet. I had to enter into a payment arrangement to keep the service on while I tried to get funds together. At this time, I only have just over half of what is expected. 

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3 days ago

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XfinityQuemekia

Official Employee

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479 Messages

3 days ago

Hi @user_88cdc5, It is completely understandable to be concerned about a higher-than-normal bill, especially when you only have internet service. You are doing the right thing by trying to get to the bottom of this. You can always view your billing statements full breakdown by viewing the PDF version of you statement: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill. You can generally review your Xfinity billing statements online for the past 24 months in your account.

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user_88cdc5

Visitor

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14 Messages

Hi,

That does not answer my concern. I’m not getting anywhere with chat support. I’ve looked at the bills and I do not understand it.

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3 days ago

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XfinityQuemekia

Official Employee

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479 Messages

We can definitely take a closer look at your bill @user_88cdc5 to provide more clarity. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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user_88cdc5

Visitor

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14 Messages

Hi,

I have sent the message. Thank you.

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3 days ago

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user_88cdc5

Visitor

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14 Messages

@XfinityQuemekia​ 

I have sent the message, I'm just making sure it was received.

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3 days ago

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