Visitor
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1 Message
Billing Problem
I received a bill in the mail today for early termination fee plus state and local taxes.
I need these charges credited to my account. As the account was closed because I moved and I have no intention of paying these charges.
Sincerely,
[Edited: Customer information]
Cell Number [Edited: Customer information]
Email [Edited: Customer information]
XfinityMarcus
Official Employee
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1.7K Messages
2 days ago
user_vxfio2 thank you for using the Xfinity Community Forums page to reach out to us. I understand that you have a concern related to billing of your account that has been recently closed due to moving. I would be happy to review your options with you. Please send over a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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